Terms & Conditions
Gawthorne Exterior Cleaning
Servicing Mandurah, Rockingham, Perth, and all surrounding metropolitan and regional suburbs.
ABN: 47 894 404 170
Contact: 0438 512 645
Email: info@gawthorneexteriorcleaning.com
These Terms & Conditions apply to all services provided by Gawthorne Exterior Cleaning (“the Contractor”, “we”, “us”, “our”) to the client (“you”, “your”, “the Client”). By booking, approving, or allowing works to proceed, you agree to these Terms & Conditions.
Services
We provide exterior cleaning services for residential, commercial, and strata properties, including house soft washing, driveway pressure cleaning, patio and hard surface cleaning, roof cleaning, gutter cleaning, solar panel cleaning, exterior window cleaning, and bin cleaning & sanitisation.
All services are carried out with reasonable care, using methods selected by the Contractor based on site conditions, surface suitability, safety, and WHS requirements.
Quotes, Pricing & Variations
All pricing is indicative starting rates only and may vary depending on property size, access, condition, contamination levels, and scope of works.
Quotes are valid for 14 days unless otherwise stated in writing.
Where additional labour, materials, time, or equipment are required due to unforeseen circumstances, site conditions, or changes requested by the Client, reasonable variation charges may apply.
Any variation or additional work outside the agreed scope may be charged separately.
A 5% discount may be applied to bundled or multi-service works at the Contractor’s discretion.
Unless otherwise stated, pricing is exclusive of GST or inclusive of GST as shown on the quotation or invoice, depending on the tax treatment applied to the job.
Payment Terms
Residential invoices are payable within 7 days of completion unless otherwise agreed in writing.
Commercial, strata, and real estate invoices are payable within 7 to 14 days of issue unless otherwise agreed in writing.
The Contractor reserves the right to charge late payment fees and recover debt collection or legal recovery costs where necessary.
Scope of Works
All services are limited strictly to the scope described in the quotation, work order, booking confirmation, or service schedule.
The Contractor is not obligated to perform works outside the agreed scope.
Any additional services requested during or after commencement may be treated as a variation and charged accordingly.
Authority to Proceed
The instructing party warrants that they have full authority to approve works on the property.
The Contractor will not be responsible for disputes between owners, tenants, agents, strata committees, or any other parties regarding authority to approve the works
Access, Site Preparation & Client Responsibilities
The Client must ensure unrestricted access to all work areas, and must provide access to water and power where reasonably required, unless otherwise agreed.
The Client is responsible for ensuring all windows, doors, vents, skylights, electrical outlets, and sensitive areas are securely closed, protected, or isolated before works commence.
The Client must remove or protect vehicles, outdoor furniture, decorations, plants, valuables, fragile items, and any other items that may be affected by the works.
The Client is responsible for ensuring pets, children, tenants, and occupants remain clear of work areas during service operations.
The Client must notify the Contractor of any known leaks, fragile areas, electrical risks, damaged surfaces, or structural concerns before commencement.
If access is not provided, or the site is not adequately prepared, the Contractor may charge a call-out fee, waiting fee, or rescheduling fee.
The Contractor accepts no liability for damage, water ingress, contamination, or related loss arising from failure to adequately prepare the site.
The Client authorises the Contractor to use on-site water and electrical services as reasonably required to complete the works.
The Contractor accepts no responsibility for interruptions, low pressure, utility limitations, or defects associated with the property’s water or electrical systems.
Where applicable, the Client is responsible for disconnecting or isolating rainwater tanks, pumps, filters, or collection systems before roof cleaning or chemical washing commences.
Surface Conditions, Pre-Existing Damage & Results
The Contractor accepts no responsibility for pre-existing damage, structural defects, deterioration, or prior surface failure.
This includes, but is not limited to, loose paint, oxidised coatings, aged roofing materials, cracked render, degraded mortar, brittle surfaces, existing leaks, rust stains, oil stains, fading, and embedded contaminants.
High-pressure cleaning and chemical washing may expose pre-existing conditions that were not visible before work commenced.
The Client acknowledges these risks and authorises the works on that basis.
No guarantee is provided for complete stain removal, colour restoration, or a “like new” finish. Results may vary depending on surface age, material, contamination, and environmental exposure.
The Client also acknowledges that exterior cleaning may reveal wear, oxidation, repairs, patching, or colour variation that was previously hidden.
Water Ingress
Due to the nature of pressure cleaning and soft washing, water intrusion may occur through pre-existing gaps, failed seals, vents, flashings, windows, doors, skylights, or other structural defects.
The Contractor accepts no liability for internal water ingress or related damage caused by defective seals, poor waterproofing, ageing structures, or pre-existing property conditions.