Refund Policy

1. Australian Consumer Law (ACL)
This Refund Policy operates in accordance with the Australian Consumer Law (ACL).
Nothing in this policy excludes or limits your rights under the ACL.

Under the ACL, you may be entitled to a remedy (including a refund, repair, or re-service) if our services:

Are not provided with due care and skill
Are not fit for the agreed purpose
Do not match the agreed description

2. No Change-of-Mind Refunds
We do not offer refunds for change of mind once:

A booking has been confirmed, or
Work has commenced

3. Service Results & Expectations
Pressure washing is a restoration service, not a replacement service.

We do not guarantee full removal of all stains, including:

Oil
Rust
Mould
Deep or long-term staining

Refunds will not be provided where:

The Client is dissatisfied with results that were reasonably expected
Stains remain that could not be safely removed without damaging the surface

4. Remedies for Service Issues
If you believe the service has not been carried out with due care and skill, you must notify us within 48 hours of job completion.

Where an issue is verified, we may choose to:

Re-attend and re-clean the affected area at no extra cost, or
Provide a partial or full refund, where required under the ACL

5. Pre-Existing Conditions
Refunds will not be issued for issues arising from:

Pre-existing damage or deterioration
Poor surface condition or installation
Permanent staining

6. Cancellations & Deposits

Deposits (if applicable) are non-refundable for last-minute cancellations
Cancellations with reasonable notice may be eligible for a partial refund at our discretion

7. Failure to Provide Access
If we are unable to complete the job due to lack of access or preparation:

No refund will be provided for time booked
Additional charges may apply for return visits

8. Refund Processing
Approved refunds (if applicable) will be processed using the original payment method within a reasonable time frame.